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News & Announcements
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March 28, 2019 - 11:29am in News
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March 28, 2019 - 11:27am in Customer Service Announcement
Our new website will be updated on a regular basis with news, announcements, project statuses, and other information. We encourage you to explore the website and to sign up for notifications from us at: Receive Updates or by clicking on the orange Receive Updates button located at the top of this website in the header. When we make important news updates to the site, we can "push" that...Read more |
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March 25, 2019 - 8:39am in Project Overview
Background: Replacement of approximately 850 water meters in residences and commercial locations. Installation of a Fixed Base meter reading system Hourly data for leak monitoring & customer service improvements Improve the Village's ability to read and bill water comsumption Timeline: Project will begin July 2018 and is expected to take approximately 6 months Residents will receive a letter...Read more Status Update (chronological): All customers should already have or will be receiving a letter from NECO regarding scheduling an appointment to replace your meter. Please respond to this letter as soon as possible. To schedule an appointment please call NECO at 1-800-624-6975 Monday – Friday 8:00 a.m. – 6:00 p.m. installation of meters should take between 30-60 minutes. The customer is responsible for the repair of defective plumbing or valves on their property. When such conditions prevent the meter replacement, the customer will be advised of the repairs needed. Once the repairs are completed, the homeowners can contact NECO to make an appointment to change the water meter. |
